How to Build and Retain Positive Relationship with Customers

Avoid Negative Questions and Statements Your customers are more interested in your capabilities rather than limitations. To put it differently, they want to know what you can do, rather than what you can’t do. Additionally, affirmative sentences are easier to understand. So, for example, instead of saying, I cant help you unless you upload a new file, consider saying, Please upload a new file so that I can help you. Now, suppose you ask a customer, You dont have Word installed? and he answers Yes. What does he mean? Yes, youre right, Word is not installed? Or yes, he has Word installed? So to avoid such cases, use affirmative language. Ask Questions Misunderstanding is the major stumbling block for effective customer communication. Because of it you risk to waste a lot of time and nerves with no project results. So, you’d better set the ground clear from the very beginning. Send a list of questions you already have or anticipate to have. Ask the customer spend some time and explain that these details are important for successful project accomplishment. With all information at hand you can assure high quality work without wasting time and spoiling relationship with the customer. Protect Your Writings A word of caution for you: any samples or parts of work you provide to a customer should bear a watermark or other means of identification or at the very least your name and a statement of copyright.  Preferably deliver your writing in .pdf, when it’s impossible to copy the content. Be Available This means that you should answer emails quickly, even when an answer seems unnecessary.  That is a simple â€Å"ok, I’ll get to this later† is much better than no reply at all. Customers feel helpless and vulnerable when they don’t get a word from you. It’s important for them to know that you attend the issue and pay attention to their comments. Don’t Spam However, there’s no need to send tens of emails per day. Your customers aren’t always available online and get confused once they come back to notice a bunch of emails with lost trail of thought. So prepare all your questions you have at some stage of writing and send all of them in a single email. Ask for confirmations or answers on point-by-point basis. Stay Professional While communicating with clients, always stay professional. Clients are paying for your writing services, and they expect you to conduct your business in a professional manner. However, it doesn’t mean that you shouldn’t know your clients on  a more personal level. Simply bare in mind that what you say and write can impact your relationship with the customer. What’s Your Advice? What lessons have you learned from your freelance about communication with customers? What tips would you offer to other freelancers?

Porphyria’s Lover Essay - 4333 Words

Porphyria’s Lover The finest woks of Browning endeavor to explain the mechanics of human psychology. The motions of love, hate, passion, instinct, violence, desire, poverty, violence, and sex and sensuousness are raised from the dead in his poetry with a striking virility and some are even introduced with a remarkable brilliance. Thanks to the changes wrought by the Industrial Revolution, so many people living in such close quarters, poverty, violence, and sex became part of everyday life. The absence of family and community ties meant newfound personal independence; it also meant the loss of a social safety net. The mid-nineteenth century also saw the rapid growth of newspapers, which functioned not as the current-events journals†¦show more content†¦Porphyrias Lover also demonstrates several of Robert Brownings defining characteristics as a poet. It contains his criticism towards the beliefs and practices of self-restraint and his traditional use of dramatic monologue to expose a single characters personality, which in turn often provides an additional depth to his works in coordination with his use of unpoetic language. Also taking into account the authors own personal experiences with his wife, the poem can also be perceived as a representation of the development of their relationship. Brownings criticism of the idea of self-restraint is evident throughout the poem Porphyrias Lover as it was shown in the internal debates both characters underwent as they decided whether or not they should consummate the love between them. In Robert Brownings dramatic monologue, Porphyrias Lover, the love-stricken frustrations of a nameless speaker end in a passionate, annihilating response to societys scrutiny towards human sensuality. Cleverly juxtaposing Porphyrias innocent femininity and her sexual transgression, Browning succeeds in displaying societys contradictory embrace of morality next to its rejection of sensual pleasure. In an ironically tranquil domestic setting, warm comfort and affection come to reveal burning emotional perversions within confining social structures. The speakers violent display of passion ends not with external condemnation, but with the matter-of-fact sense ofShow MoreRelatedPorphyrias Lover779 Words   |  4 PagesPorphyria’s Lover is a typical dramatic monologue by Browning, where we get an insight into the narrator’s thoughts. In the poem, we get an insight into the thoughts of a man who kills his love interest out of jealousy: â€Å"Nor could to-night’s gay f east restrain.† This gives the impression of Porphyria living a very high status life, just coming from a party, and the narrator being her love interest that she is sneaking away from her life to see. On the other hand, Porphyria’s death could have beenRead MoreThe Point of View in Porphyrias Lover1396 Words   |  6 PagesPoint of View in Porphyrias Lover Porphyrias Lover is an exhilarating love story given from a lunatics point of view. It is the story of a man who is so obsessed with Porphyria that he decides to keep her for himself. The only way he feels he can keep her, though, is by killing her. Robert Brownings poem depicts the separation of social classes and describes the triumph of one man over an unjust society. As is often the case in fiction, the speaker of Porphyrias Lover does not giveRead MoreMy Last Duchess and Porphyria’s Lover714 Words   |  3 Pageshimself by surprise is explained by the fact that unconscious wishes are usually unknown to the person himself.† (Flanagan). This can help explain how the men act within the stories My Last Duchess and Porphyria’s Lover. Furthermore, this is a comparative analysis of the lover’s within Porphyria’s Lover and My Last Duchess, both by Robert Browning. In both stories, the lovers perceive the women as objects, instead of actual people. In My Last Mistress, he believes that he has given her a gift byRead More Porphyria’s Lover : Browning’s Portrait of a Madman Essay1892 Words   |  8 PagesPorphyria’s Lover : Browning’s Portrait of a Madman Robert Browning’s Porphyria’s Lover contains the methodical ramblings of a lunatic; it is a madman’s monologue that reveals the dark side of human nature. Power and passion coalesce to form the strangulation of the beautiful and innocent Porphyria, and at the same time strangle the reader’s ability to comprehend what is occurring and why it is occurring. The murder’s monologue depicts a heinous crime. The simple fact that the monologue isRead MoreCompare My Last Duchess And Porphyrias Lover1098 Words   |  5 PagesLove That Kills (Comparing and Contrasting of â€Å"My Last Duchess† and â€Å"Porphyria’s Lover†) While reading the poems â€Å"My Last Duchess† and â€Å"Porphyria’s Lover† by Robert Browning, there is a large possibility that you may be left haunted by the words that were written on the paper. â€Å" This is not to say that he was blandly optimistic, as he is sometimes portrayed. He wrote fully about the world s cruelty and vice and was quite frank that he had himself had no divine revelation. Nevertheless, he resolvedRead MorePorphyrias Lover And My Last Duchess By Robert Browning1510 Words   |  7 Pagesconsisting of trust, honesty, and respect (Denham et al. 397). Within â€Å"Porphyria’s Lover† and â€Å"My Last Duchess,† Robert Browning, a romantic poet, suggests couples do not have fully expressed and healthy relationships because of male dominance and an individual’s psychotic state of mind. The idea of male dominance as a counter to the fulfillment of relationships appears in â€Å"Porphyria’s Lover† and â€Å"My Last Duchess.† Within â€Å"Porphyria’s Lover,† the speaker says, â€Å"she too weak, for all her heart’s endeavorRead More Porphyria’s Lover, My Last Duchess and The Laboratory Essay2600 Words   |  11 PagesPorphyria’s Lover, My Last Duchess and The Laboratory In this essay I hope to prove that Robert Browning’s murder mystery poems are fulfilled with intrigue and excitement. I also hope to prove that in his poems he creates vivid characters and uses poetic techniques to expose a world of madness and wickedness. To show that the statements above are true I will be writing about the characters, the poetic features in each poem and the madness and wickedness in each poem. This essay will includeRead More A study of Porphyrias Lover and My Last Duchess by Robert Essay816 Words   |  4 PagesA study of Porphyrias Lover and My Last Duchess by Robert Browning. The first poem â€Å"Porphyria’s lover† is about class and control. A woman shows her control over her lover by seducing him to get attention, moving him to a position she likes and treating him like she is the boss of him and his possessions. The man eventually goes to extremes to get control and kills her. The second poem â€Å"My last Duchess† is also about control. The man is showing some important guests around his palaceRead MoreEssay about A Comparison of My Last Duchess and Porphyrias Lover1182 Words   |  5 Pageseveryone in the world as being equal no matter what class they are. The duke however cannot do this. He is too worried about his appearance. Porphyrias Lover is a poem in which a man describes an evening in which his lover, Porphyria, visits him and he unexpectedly murders her. In this it is unlike My Last Duchess because Porphyria worships her lover unlike the Duke From the title My Last Duchess, we immediately learn that this is a personal poem to the duke. It is a love and murderRead MoreComparing My Last Duchess and Porphyrias Lover by Robert Browning716 Words   |  3 PagesDuchess and Porphyrias Lover by Robert Browning These poems by Robert Browning were written in the Victorian era. The Victorians from the outlook seemed to live on high standards and rules, but underneath they craved for scandal and gossip. Robert Browning gave this to them through his poems. They were filled with adultery, passion, sexual tension and murder. ===================================================================== Porphyrias Lover starts off with

Ethics Program for Nonprofit Management Consulting Services free essay sample

Our clients are placing a high level of trust in us and we must honor that commitment by ensuring no confidential information is disseminated outside our company or to those inside the company who may have a conflict of interest. Above all else we will be professional with our clients and work to the best of our ability to provide them with unrivaled service. Since we specialize in working with nonprofit companies the majority of clients we work with will have an Ethical Code as well. When available we will take their Code of Ethics into account for any work we will be doing where we act on their behalf. Since we work with many nonprofit and volunteer based organizations we encourage everyone to volunteer and donate time as they see fit with the following guidelines; 1) Volunteering will not be done to curry favor with the business before they are a client. 1) Volunteering will not be done during an active consulting project with the company you are consulting with. 2) It is up to you to determine if volunteering for one of our clients will result in a conflict of interest. Training Program All New-Hire employees will receive a minimum of Four (4) hours of Ethics training during their first week with the company. At a minimum the following will be covered; 1) Code of Conduct 1) Actual ethical situations that have arisen with the company in the past a. Bribes / Gifts b. Conflicts of Interest c. Relationships with Clients 2) Who to talk to if an ethical situation or question arises d. Owners e. Ethics Point Hotline At the end of the training you should be able to understand the following items (Ferrell, Fraedrich amp; Ferrell, 2008); 1) Recognize Situations that might require ethical decision making 1) Understand the values and culture of the organization ) Evaluation the impact of your ethical decisions on the company 3) The difference between your ethical values and those of the companies. During your training if you have any suggestions to add or have ethical situations you’d like to discuss please do not hesitate to bring it up with the trainer. We understand that everyone has had experiences in personal life and when working with other companies. Those experiences can help us expand and improve upon on our existing training and update our Code of Conduct as required. Training Program – Yearly Refresher At a minimum of once a year, the entire company will convene for an Ethical Situations Round Table. Topics will include newsworthy stories of other companies and any closed ethical issues within the company. This is a time not only to discuss ethical situations but to work as a group in finding the ideal solution to how the company should handle similar issues. We want to be a step ahead and be prepared for events that could affect the company. Reporting/Monitoring of Discussing an Ethical Situation During your time with the company you may run into situations that you would like guidance on. The Owners of the company have an open door policy for talking about these issues. It is better to talk about them before they happen than after they happen though. The Owners will work with you on the situation for the best outcome for the company. They are invested in the company and ensuring the company makes ethical decisions ensures long term growth and profitability. Alternatively we have contract with Ethics Point to provide a hotline for reporting or discussing ethical situations if you do not feel comfortable talking with the owners about the situation in question. Your call to Ethics Point (Hotline Reporting -, 2012) will be confidential but information about the situation will be reported to the owners so they can work through the situation. The company also leverages Microsoft Exchange for monitoring E-mails of all Employees to proactively deal with potential ethical issues that may arise while working with our clients. Due to this type of monitoring we highly recommend that personal issues are not dealt with using your business e-mail address. Investigating Ethical Issues or Situations The company has contracted with Ethics Point to handle the investigation of any serious Ethical situations. Due to the nature of Ethics Violations it can be a conflict of interest in our small company if the Employees or Owners were tasked with these investigations. We also do not want to create a hostile atmosphere during or after the investigation. During an investigation your cooperation with Ethics Point is required. Failure to cooperate with the Investigation will lead to disciplinary actions that may include termination of employment. Disciplinary Action for Ethics Violations While we hope that we are able to provide you with enough training, reinforcement and the cultural atmosphere to be able to avoid an ethical issue, it does happen. Violations of the Code of Conduct will be handled by the CEO with recommendations from Ethics Point if they are if they are handling the case. Action will be based on the following items: 1) Damage of reputation or character of the company 2) Loss of Clients 3) Actions taken by the company to remedy the situation Action taken will be one or more of the following: 1) Additional Ethics Training 2) Leading one of the Yearly Ethical Discussions 3) Volunteer time with the Nonprofit of your choice 4) Time off w/ out Pay or use of vacation 5) Transfer of Account(s) to another consultant 6) Termination of Employment Reviewing and Improving our Ethical Culture At the end of each year after the yearly discussions all aspects of the Ethics code will be reviewed and updated as required. With the ever changing business environment and new situations that are constantly popping up in the media it becomes mandatory that we do our best to keep the Ethics program relevant. With all things relating to the Ethics Program we encourage feedback and suggestions throughout the year, not just at the yearly meeting. All suggestions received throughout the year will be discussed by the owners frequently and any changes to the program will be made. The ethics program belongs just as much the Company as it does the employee. The employees will rely on it as a frame of reference for how to work through difficult situations and the company will rely on it to guide the employees in their daily activities. If the company is successful the employees will be successful. In addition to the yearly meetings and annual review of the Ethics Program, every 3 years Ethics Point will audit the program and supply recommendations that may be implemented.

The Emergence of Pop Punk Music free essay sample

Rock n roll began in the sasss. It was started after World War II, when target audience was trying to return to normalcy and America was experiencing economic stability and prosperity (Starr, 199). Rock n roll was created to target a wide range Of young people. It was a much younger audience than had ever before constituted a target market for music, and it was a large audience that shared some specific and important group characteristics of group cultural identity (Starr, 199). This audience consisted of teenagers that lived in every area, were in every social class, and were of any race.Eventually, rock n roll came to be any type of music that targeted this audience. Rock n roll helped its audience to create its own culture. This culture had its own styles and identity, that were unique to this audience alone and included certain fashions, phrases, dances, and music. We will write a custom essay sample on The Emergence of Pop Punk Music or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The new culture was completely dominated by the youth of the sasss (Starr, 199). Rock n roll was a form of rebellion by teenagers because it allowed them to go against the principles and restraints that adults had placed on music style and preference.Rock music soon developed into a genre of music known as punk rock in the sasss due to a backlash against the centralization of all genres by music industries. Unlike any other musical genre, punk rock was started as a deliberate reaction to the mass centralization of music (History Of, 201 1). The genre of punk rock relied heavily on its individuality and underground existence. It wanted no relation to the mainstream of popular music, and was completely against corporate control. The first punk rock bands to emerge were The Ramose, The Sex Pistols, and The Clash. Many of these bands came from England, and were heavily influenced by the hardcore and grunge ultra that was occurring in England at the time. Unlike mainstream rock, these bands brought back the more raw do-it-yourself sound that simplified rock down to its core ingredients: loud guitars, rude attitude, and enraged singing (Grievers, 2012). Their songs utilized only a few chords, and their lyrics were Often repetitions Of short phrases. Many Of the bands were characterized by their aggressive and amateur sound.Punk rock was basically started to bring back the original aspects of rock n roll without selling out and giving in to the centralization of the media. These punk sock bands sang about politics, society, the environment, and other mature topics. Their band members were well-educated adults, who were publicizing their disappointment in the direction that the world was headed. The Ramose song Ignorance Is Bliss addresses several issues that they saw wrong with society with lyrics such as, Whats happening to our society?Disintegration of humanity, destruction of the environment (Cram that cop donation in your ass) Is it going anywhere? Politicians, (to confuse you). Whats good for them, now it anti good for you, but there anti nothing that you can do. These lyrics illustrated that the band members were well aware of what was going on in society and the world around them. They noticed that the environment was being harmed, that politicians were sometimes corrupt, and that society was beginning to drift apart. These lyrics shed a light that punk artists were educated and worldly. After a while, Punk was no longer just a genre of music.It had become a style of living. Being punk entailed rejecting any form of corporate control and staying anti-establishment. Punks started a movement that grew to become a revolution against political and societal establishments, whose followers would point at and criticize everything they perceived as wrong with the world. Their defiance against the majority symbolized a tendency to stay away from mainstream media, a market that supposedly destroyed individuality and creativity, turning its musicians into tools whose purpose was to gather the masses and in the process make as much money as possible (Park, 2008).The genre of punk rock created its own individuality among its audience. Being punk meant that you didnt approve of what was happening in society. Punk rock music served as an outlet for people to express their anger, fear, and disappointment with humanity. It wasnt until the 1 99(Yes that pop music merged with the genre of punk rock; giving both genres over 30 years to develop their own individual styles a nd thus creating the first wave of pop punk. Pop punk music submerged from not only the growing popularity of punk music but also the understanding of the punk lifestyle, the cultural change toward self-identity, and the acceptance of talking about emotions. Pop punk incorporates pop melodies with the loud drumming and distorted guitars of punk rock. Punk sock music was able to regain popularity because many teens began to think that being punk was cool. Just like pop and punk rock, pop punk targeted teenagers as its main audience. At this time, the definition of what being punk entailed had changed and developed into something else.Although punks still went against the social norm and denied any form of corporate control, this new trend of punk focused on individuality; free of the trends that society had placed on its people. Punk music no longer addressed issues such as politics and environmentalism. Its lyrics now focused on day-to-day vents and how they made the artist feel. Pop punk related to teens not only with appealing and memorable melodies but also with its relatable lyrics about love, emotions, life experiences, and teenage problems such as feeling left out, break ups, and family issues.Pop punk lyrics also sang about teenage angst, the status quo of society, and the helplessness felt by many teens throughout the asss. Being punk, which was all about steering away from popular opinion, suddenly became the popular thing to do. The centralization of punk rock allowed the public access to a genre once renowned upon and thought of as society child-gone-bad. A whole new musical style was formed through this new outlook towards punk, and paved the way for future alternative styles of rock that are still being influenced by its godfather today. (Park, 2008). People began to move toward the one thing they had looked down upon, and began to embrace the rebellion against corporate control. It became popular to reject all that was popular. It was this cultural change that was moving toward self-identity and self- awareness that allowed pop punk to flourish in the sasss. During this time, people began moving away from the social norm and wanted to create their own unique identity. It was this movement toward rejecting what was popular that allowed for the acceptance and understanding Of pop punk music. Pop punk music was all about going against the mainstream.It was radio-friendly music with the speed and attitude of classic rock. Throughout the 9(Yes, America experienced many mishaps such as the Cold War, the fear of nuclear weapons, and the loss of thousands of jobs due to technological advances. These incidents were addressed in songs such as Good Charlotte The Young and Hopeless with lyrics such as And if I make it through today will tomorrow be the same? Am I just running in place? And if I stumble and I fall, should I get up and carry on, or will it all just be the same? Cause Im young and hopeless. Im lost, and know this. Im going nowhere fast, thats what they say.Im troublesome; Ive fallen. Im angry at my father. Its me against this world and I dont care, I dont care. These lyrics reflect the angst and indecision that many teens felt throughout the asss due to their uncertainty of where the future was headed. The lyrics also address the family issues that became more prevalent during the asss due to divorce and single-family homes. In the asss, when punk bands sang about environmental and political issues, divorce rates were at a mere 20%. In the asss, when pop punk bands addressed issues such as helplessness, loneliness, and family issues, divorce rates had sky rocketed to 50%.Divorce rates more than doubling over this 40- year period were a major influence on punk lyrics and angst. Punks began to aim a majority of their blame and anger about the unhappiness they faced on he family problems they experienced. The topics that pop punk bands addressed changed. The lyrics became more personable, and teens that shared the emotions that were being sung about began to relate to the music on a deeper level. Other bands such as Blink 182 addressed the social issues of corporate control with lyrics like, Everything has fallen to pieces. Earth is dying, help me Jesus.We need guidance; weve been misled. Young and hostile but not stupid. Corporate leaders, politicians; kids cant vote, adults elect them. Laws that rule the school and workplace. These lyrics address the struts that many teens felt between the government and other authority figures that were adults. They also address the attitude that many adults had on teens by stating Young and hostile but not stupid. The years of these songs are trying to show society that even though teens throughout the country may act foolishly as many teenagers do, they were still aware of the problems going on around them.Both sets of lyrics, whether addressing family issues or distrust in the government have one underlying theme in common: emotions. The one major change between punk lyrics of the asss and punk lyrics of the 9(Yes was he change from calculators issues to emotions. Starting in the early asss, talking about your emotions became a more prevalent incident. It was not only the pop melodies but also the emotionally driven and relatable lyrics of pop punk music that allowed its audiences to relate to its music. Pop punk became an increasingly popular genre of music because it was not only catchy, but it held on to the popular theme of emotions within its lyrics. Pop music at its time related to its audiences because of the fact that its lyrics related to the emotions and aspirations of its artists and audiences. Pop artists such as Bribery Spears first became popular because she was able to relate to her young teen audience with lyrics such as, meres a girl in the mirror. Wonder who she is. Sometimes I think I know her. Sometimes I really wish I did. Theres a story in her eyes, lullabies and goodbyes. When shes looking back at me I can tell her heart is broken easily. With these lyrics, Bribery addressed the loss of identity and the heartbreak that many girls were experiencing at the time. These relatable lyrics are what allowed Bribery to gain and maintain her popularity. It was also the relatable lyrics of many pop punk bands that allowed their popularity to spread among a wide range of young audiences. As long as a teenager was able to identity#y with the emotions in a pop punk song, they became a fan of pop punk music. Major artists within this submerge include Blink 182, New Found Glory, Sum 41, Good Charlotte, and Green Day. They created music that took root in punk and added catchy melodies and sing-along choruses that made them pop friendlier. While more pop than their predecessors and idols, they remained punk in the heart (Oboe, 2011). These changes from the original form of punk rock are important because they are what enabled this genre of music to become popular. The captivating beats and lyrics that were similar to asss pop music are what drew attention to pop punk music. These artists had started as underground bands, but later became popular as they were featured on MET and radio stations.MET helped to promote many underground pop punk bands by featuring them on commercial breaks between shows and playing their music videos each morning during MET Jams on which they play featured artists music videos. MET also helped to remote many pop punk bands by interviewing them during MET News and airing their interviews. These three factors helped many bands gain popularity among the young audiences that watched M TV. Overtime, pop punk has become increasingly popular. Nation wide tours that allow the bands to travel and perform together have begun to create a scene for pop punk.The bands have begun to not only tour together but to also collaborate on music and feed off of each others ideas when producing music. Vans, a popular shoe company, sponsors the Vans Warped Tour which encompasses about 40 pop punk bands playing on different stages ring one day. This tour has led to widespread popularity of pop punk bands because it has raised awareness to this genre of music and created a larger audience for it. By introducing artists who are not well known, Vans Warped Tour has helped introduce artists to their to-be fans.Pop punk music has also gained popularity through promotion in magazines. One magazine in particular, Alternative Press (AP), has helped multiple bands gain recognition by featuring them on their cover. Because AP magazine is one of the very few to talk about this submerge Of music, it has become closely associated with it ND pop-punk becomes a lot of what lands on the pages of the magazine (Oboe, 2011). The in depth interviews and reviews with bands that are provided by AP Magazine have helped to promote several pop punk bands and help bring their music to light.The magazine also has its own tour, the AP Tour, which has helped to make this submerge of music more popular. In conclusion, pop punk is a musical genre that was developed from the growing popularity of punk rock music. As people began to accept the punk scene, they also began to relate to the music that it was incorporated with. Due to the widespread acceptance of emotions and family issues, the matters addressed in pop punk lyrics not only changed over time but also became increasingly popular .